About Us
Our Story
What began as a search for a personal arcade machine grew into a passion for building custom arcades.
In 2017, we contacted a local woman who was selling an arcade machine at a great price. We arranged a pickup date and eagerly waited for the day to arrive. Unfortunately, life threw us a curveball, and when it was time to meet, our funds were tied up elsewhere.
When we explained the situation, she was incredibly understanding. She offered us the arcade for free if we helped move a couple of sewing machines.
We gladly accepted! When we arrived, we discovered that the location was actually a local church.
The arcade needed repairs and replacement parts, and at the time, we had very little knowledge of how arcade machines worked. After bringing it home and doing some research, we discovered an incredible variety of arcade buttons, controls, and components. From different colors and styles to completely customized cabinets, we quickly realized just how many possibilities existed.
That’s when we began exploring the world of custom arcade building.
My father had a background in carpentry, so I asked him, “Do you think we could build one of these?”
Without hesitation, he said, “Absolutely!”
We built our first custom arcade machine and listed it on Facebook Marketplace. It sold surprisingly quickly. Encouraged by that first sale, we continued building and advertising custom arcades. As interest grew, so did our experience, skills, and passion for the business.
Over the years, we’ve expanded our lineup with different cabinet models and customization options, helping customers bring their dream arcade machines to life.
In 2023, we reached another major milestone when we purchased our first CNC router. This massive 14-foot-by-5-foot industrial machine allowed us to improve the precision and consistency of our cabinet cuts. Learning to operate it was another challenge, and moving such a large piece of equipment was an adventure of its own!
Looking back, every stage of this journey has brought something new to learn, overcome, and enjoy.
Sometimes, what starts as a simple hobby can become something much bigger. Never stop challenging yourself, learning new skills, and working toward your goals.
— Ourcade Custom Arcades
Building Process Quick Overview
Model Selection
At Ourcade Custom Arcades, we offer a wide selection of cabinet styles, from compact two-player bartop arcades to full-size multiplayer machines and immersive virtual pinball cabinets.
Choosing the right arcade depends on your available space, budget, preferred gaming system, and desired features.
Visit our shop to explore our available models, compare customization options, and find the arcade that best fits your needs.
Cutting And Assembly Process
Our arcade cabinets are precision-cut using our 14-foot-by-5-foot industrial CNC router, allowing us to produce clean, consistent cuts throughout the manufacturing process.
Our cabinets are constructed using 3/4-inch melamine-coated HDF. Our double-layer side-panel construction provides additional strength and stability, helping create sturdy cabinets built for years of enjoyment.
Each cabinet is assembled with attention to detail rather than produced on a traditional assembly line.
Vinyl Design
Custom vinyl artwork is available for customers who select it during the ordering process.
After your order is placed, we’ll contact you to discuss your design ideas, preferred theme, colors, and other artwork details.
Using your ideas, we’ll develop a custom design and provide a preview for your approval. Once approved, the artwork is prepared for printing through our printing partner, Game On Grafix.
Our goal is to create artwork that complements your arcade and reflects your personal style.
Customization
Every arcade we build offers a variety of customization options, allowing customers to create a machine that matches their preferences.
Arcade Cabinets
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Cabinet theme and artwork
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Arcade control colors
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T-molding color
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Gaming system
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Available cabinet upgrades
Virtual Pinball Cabinets
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Cabinet theme and artwork
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Control colors
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T-molding color
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Available cabinet upgrades
Dartboard Cabinets
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Cabinet theme and artwork
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Control colors
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T-molding color
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Available cabinet upgrades
DIY Cabinets
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Cabinet model
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Control-panel cutout options
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Optional artwork and theme
Available features and upgrades vary by model. Visit our shop to explore the specific customization options for each product.
Average Build Time
Our custom arcade machines are built to order, with a standard estimated production timeframe of 6–8 weeks after your order has been accepted and all required customization details have been finalized.
Production times may vary, and we will provide updates regarding significant delays. Shipping and transportation times are not included in the production estimate.
Accepted Payment Methods
Accepted Payment Methods
We accept major credit and debit cards through our website, along with available PayPal payment options.
Local customers may also arrange to pay in cash by contacting us directly.
Additional financing and layaway information is provided below.
Checkout Through Our Website
Ordering your custom arcade through our website is simple.
Choose your preferred arcade model, select your available customization options, and add the product to your cart.
During checkout, review your order details, enter any applicable promotional code, and select your available payment method.
If you have special requests or additional information about your build, please include those details in the order notes section.
We’ll review your order and contact you if any additional customization details are needed.
Cash Payment
Local customers who prefer to pay in cash can contact us to arrange their order and payment.
Please text us at (574) 355-3530 to discuss your order details and available arrangements.
Financing
Interested in purchasing a custom arcade but prefer to spread out the payments?
Eligible customers may have access to financing options through PayPal, subject to approval and the terms offered by PayPal at checkout.
Financing availability, promotional periods, interest charges, and repayment requirements are determined by the financing provider.
Please review the current financing terms carefully before completing your purchase.
Layaway
What Is Layaway?
Ourcade Custom Arcades offers a layaway option that allows customers to make scheduled payments toward a custom arcade rather than paying the full purchase price upfront.
We offer two layaway options to accommodate different payment preferences.
Option 1 — 50% Deposit
Start your layaway plan with a 50% deposit of the total purchase price.
After making your deposit, continue making payments at least once every two weeks until the remaining balance is paid.
The full purchase price must be paid within 90 days of starting the layaway arrangement.
Option 2 — Deposit Payment Plan
With this option, you can make payments toward your initial 50% deposit instead of paying it all at once.
Payments must be made at least once every two weeks.
Once the initial 50% deposit has been paid, the arcade building process can begin.
You then have up to an additional 90 days to pay the remaining 50% balance.
This option allows up to 180 days to complete your purchase: up to 90 days for the initial deposit and up to 90 additional days for the remaining balance.
Layaway Payment Examples
Option 1 — $1,000 Arcade
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Initial 50% deposit: $500
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Remaining balance: $500
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Payment 1: $100
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Payment 2: $100
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Payment 3: $100
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Payment 4: $100
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Payment 5: $100
Total Paid: $1,000
Option 2 — $1,000 Arcade
First 50% deposit:
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Payment 1: $100
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Payment 2: $100
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Payment 3: $100
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Payment 4: $100
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Payment 5: $100
Initial Deposit Paid: $500
Once the initial deposit is paid, the arcade building process can begin.
Remaining 50% balance:
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Payment 6: $100
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Payment 7: $100
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Payment 8: $100
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Payment 9: $100
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Payment 10: $100
Total Paid: $1,000
These examples illustrate possible payment amounts. Actual payment dates must follow the agreed layaway schedule.
Is Interest Charged on Layaway?
No. Ourcade Custom Arcades does not charge interest on layaway balances.
Why Choose Layaway?
Layaway allows you to spread the cost of your custom arcade over multiple payments without using traditional financing.
You can select your preferred arcade model and customization options while working toward your purchase at a manageable pace.
Can Custom Orders Be Placed on Layaway?
Yes! Eligible custom arcade purchases can be placed on layaway.
Your arcade will be built according to the customization options selected and approved for your order.
What Happens If I Miss a Payment or Cancel My Layaway?
Layaway cancellations, missed payments, and refunds are handled according to your layaway agreement and Ourcade’s current customer policies.
If you are having difficulty making a scheduled payment, please contact us as soon as possible to discuss whether an alternative arrangement is available.
How Do I Start a Layaway Plan?
Contact Ourcade Custom Arcades to discuss your desired arcade model, customization options, deposit, and payment schedule.
We’ll help you review the available layaway options and determine the next steps for placing your order.
Delivery Methods
Delivery Methods Overview
Ourcade Custom Arcades offers freight shipping and scheduled local pickup for completed custom arcade machines.
Additional delivery arrangements may be available upon request and are subject to confirmation.
Our Shipping & Delivery Policy explains production estimates, freight transit, shipment inspections, damage reporting, local pickup, and customer transportation responsibilities.
Customer Pickup
Local pickup is available by confirmed appointment in South Bend, Indiana.
Once your arcade is completed and available for pickup, we’ll contact you to coordinate an appointment.
Customers have 48 hours after receiving notice that their machine is ready and available to collect it. After that period, a $25-per-day storage fee applies unless another arrangement has been approved in writing or applicable law requires otherwise.
Our team will assist with loading your arcade. Please bring a suitable vehicle, along with straps, padding, tie-downs, and any other materials needed to secure your machine.
Before leaving, inspect your arcade and notify our team of any visible damage, missing items, or differences from the approved specifications.
After loading and transfer of possession, customers are responsible for safely securing, transporting, and unloading their arcade.
Freight Shipping
We arrange freight transportation for customers who need their completed arcade shipped.
If you’d like a shipping estimate before ordering, please contact us with the arcade model you’re considering, your delivery ZIP code, and whether the destination is a residential or business address.
Shipping costs may vary based on the arcade model, selected options, destination, and delivery requirements.
Applicable freight or delivery charges are disclosed as part of the order.
Ourcade also purchases additional freight damage protection for shipped arcade orders. Customers are not required to purchase separate optional freight insurance to receive the protection arranged by Ourcade.
Before signing the carrier’s delivery receipt, carefully inspect the shipment and its packaging. If visible damage is present, refuse delivery, ask the carrier to document the damage and refusal, photograph the damage when safe, and contact Ourcade immediately.
For complete information, review our Shipping & Delivery Policy.
Average Shipping Time
After your custom arcade has been completed, freight transit typically takes approximately 5 business days.
Actual delivery times may vary depending on the destination, carrier schedules, weather conditions, and other factors.
This estimate is separate from the standard 6–8-week production timeframe.
Hand Delivery
We offer delivery within a 3-hour radius from South Bend, IN. The calculation for delivery is based on the time it takes to travel from our location to the specified destination. We only consider the time it takes to reach the drop-off location, charging $125 per hour. For instance, if the drop-off location is 2 hours away, the total cost for delivery would be $250. Please note that the time spent at the drop-off location and the duration to return to South Bend are not included in the delivery time.
NOTE: At the moment we are not offering inside delivery.
Uncrating Process (Freight Shipped)
Arcades shipped by freight may arrive secured to a pallet or skid with protective crating around the machine.
Before accepting delivery, carefully inspect the crate and packaging for visible damage.
If damage is present, refuse delivery, ask the carrier to document the damage and refusal, take photographs when safe, and contact Ourcade immediately at (574) 355-3530.
Do not sign an unqualified delivery receipt stating that a visibly damaged shipment arrived in good condition.
If you discover concealed damage after delivery, notify Ourcade within 24 hours of the recorded delivery time. Provide your order information, a description of the damage, and photographs of the arcade, damage, and original packaging.
Keep the packaging until Ourcade or its freight protection provider confirms it is no longer needed.
Late reporting may complicate a freight claim but does not automatically eliminate rights protected by law.
Please follow our Uncrating Guide for instructions on safely unpacking your arcade.
Cabinet and Ordering Info
Want to learn more about the customization options available for your arcade?
Explore the guides below for information about cabinet styles, control configurations, gaming systems, and other available features.
Each guide explains the options relevant to that type of machine, helping you make informed choices before placing your order.
Arcades Info
Learn about arcade cabinet models, gaming systems, controls, and available upgrades.
DIY Info
Explore DIY cabinet options, control-panel cutouts, artwork, and ordering information.
Pinball Info
Discover virtual pinball cabinet features, customization options, and available upgrades.
Dart Info
Learn about electronic dartboard cabinets and their available customization options.




