Lets Build A One Of A Kind Arcade!

Our custom series arcades provide an extensive range of options that go beyond what our Signature series offers. Dive into the designer’s chair and shape your very own personalized arcade experience today.

Customize Now

Each control panel is expertly crafted with precision wiring and undergoes comprehensive testing to ensure top-notch performance.

Time To Reconnect With The Past

Electronic Dart Boards

Introducing our user-friendly electronic dart boards, designed to be set up with ease. In addition to our collection of arcades and virtual pinball machines, we also provide these innovative dart boards.

Throw Now

Shipping & Delivery Policy

Ourcade Custom Arcades LLC

Ourcade Custom Arcades LLC (“Ourcade”) offers freight shipping and scheduled local pickup for completed custom arcade machines. This policy explains production and transit estimates, shipping damage procedures, pickup, loading, and storage.

  1. Production and Shipping Times
    • Standard estimated production is 6–8 weeks after order acceptance and finalization of required customization details. This estimate covers manufacturing, not transportation.
    • Freight transit after completion typically takes approximately 5 business days, depending on destination, carrier schedules, weather, and other factors.
    • Ourcade provides updates regarding significant delays and complies with applicable shipment-delay notice, consent, cancellation, and refund requirements.
  2. Freight Shipping and Damage Protection
    • Ourcade arranges freight transportation for customer orders requiring shipment and purchases additional freight damage protection.
    • Customers are not required to separately purchase optional freight insurance to receive the protection arranged by Ourcade.
    • Applicable freight or delivery charges will be disclosed as part of the order.
  3. Inspection at Delivery
    • Customers must inspect the shipment and its packaging carefully before signing the carrier’s delivery receipt.
    • If visible damage is present, refuse delivery, ask the carrier to document the damage and refusal, photograph the damage where safe, and contact Ourcade immediately.
    • Do not sign an unqualified statement that a visibly damaged shipment arrived in good condition.
  4. Acceptance of Freight Delivery
    • Signing without noting visible damage may indicate that the shipment appeared satisfactory at delivery and may complicate a freight claim.
    • Failure to document visible damage may affect available freight protection remedies, but does not automatically eliminate rights required by law.
  5. Refused or Damaged Shipments
    • Ourcade coordinates with the carrier and damage protection provider to investigate documented shipping damage.
    • Repair, replacement, or another appropriate resolution may require time for inspection and claim review, subject to applicable legal obligations.
  6. Concealed Freight Damage — 24-Hour Reporting
    • Damage not reasonably visible during delivery inspection must be reported to Ourcade within 24 hours of the recorded delivery time.
    • Include order details, a description of the damage, and photographs of the machine, damage, and original packaging.
    • Keep all packaging until Ourcade or the protection provider confirms it is no longer needed.
    • Late reporting may impair a freight claim but does not eliminate nonwaivable legal rights.
  7. Local Pickup and Storage
    • Local pickup is available by confirmed appointment only.
    • Customers have 48 hours after notice that the completed machine is ready and available to collect it.
    • After that period, a $25-per-day storage fee applies until collection unless another arrangement is approved in writing or applicable law requires otherwise.
    • Contact Ourcade promptly if pickup arrangements are difficult. Long-uncollected orders are reviewed individually; there is no automatic resale or deposit forfeiture after 30 days.
  8. Inspection at Pickup
    • Inspect the arcade before departure and report visible damage, missing items, or differences from approved specifications to Ourcade personnel.
    • Ourcade will document concerns and work toward an appropriate resolution. Departure without reporting an apparent issue does not waive applicable warranty or legal rights.
  9. Loading Assistance
    • Ourcade personnel assist with loading. Customers must supply a suitable vehicle, straps, padding, tie-downs, and other necessary securing materials.
    • Ourcade may decline unsafe loading conditions.
  10. Customer Transportation Responsibilities
    • After loading and transfer of possession, customers are responsible for safe securing, transport, and unloading.
    • Damage caused by improper transport, unloading, or relocation is excluded from the limited cabinet warranty. Damage caused by Ourcade personnel during loading will be evaluated separately.
  11. Customer Information and Cooperation
    • Customers must provide accurate delivery and contact information and cooperate with reasonable carrier scheduling and inspection requirements.
    • Customer-specific delivery commitments must be expressly confirmed by Ourcade.
  12. Legal Rights
    • Nothing in this policy excludes or limits rights or remedies that cannot lawfully be waived.
  13. Contact Information