At Ourcade Custom Arcades, we want every customer to have a clear understanding of our ordering process, warranty coverage, returns, shipping, and delivery. Please review the policies below before placing an order.
Our Policies
Terms & Conditions
Review important information about custom arcade orders, payments, production timelines, cancellations, and customer responsibilities.
Return & Refund Policy
Understand our custom-order cancellation process, refund eligibility, and how returns are handled.
Warranty Policy
Learn about our limited cabinet warranty, manufacturer warranties for electronic components, exclusions, and warranty service requests.
Shipping & Delivery Policy
Find information about estimated production times, freight delivery, shipping damage protection, and local pickup procedures.
Questions About Our Policies?
If you have questions about an order or any of our policies, please contact us before purchasing.
Email: [email protected]