Terms & Conditions

Ourcade Custom Arcades LLC

Disclosure and Agreement

By placing an order with Ourcade Custom Arcades LLC (“Ourcade”), the customer acknowledges and agrees to the Terms & Conditions governing the purchase, production, delivery, and use of our custom-built arcade systems.

These Terms & Conditions establish the rights and responsibilities of both Ourcade and the customer. Customers are responsible for reviewing these terms, along with our Return & Refund Policy, Warranty Policy, and Shipping & Delivery Policy, before completing their purchase.

By affirmatively accepting these terms during checkout, the customer agrees to be bound by the applicable policies, subject to applicable law.

1. Custom Arcade Manufacturing

Ourcade manufactures custom arcade machines according to each customer’s selected configuration, including cabinet model, gaming system, controls, artwork, colors, and upgrades.
Each arcade is handcrafted through processes that may include cutting, drilling, assembly, finishing, and vinyl application.
Due to the handcrafted nature of our products, minor cosmetic variations may occur. Small variations consistent with reasonable handcrafted manufacturing standards are not automatically considered defects.
This provision does not excuse substantial workmanship defects, damaged artwork, or failure to meet agreed specifications.
Customers are responsible for reviewing and approving their selected configuration and customization details before production begins.

2. Third-Party Software and Gaming Systems

Certain arcade configurations include gaming systems or software supplied by third-party providers, including Arcade-One and Retro Knight Gaming, where applicable.
Ourcade manufactures and assembles arcade hardware and integrates selected gaming systems. Ourcade does not develop or claim ownership of third-party gaming software.
Software functionality, updates, game availability, and compatibility may depend on the selected gaming system and its provider.
Third-party software may be subject to separate licensing agreements, terms of use, and support requirements established by its provider.
Customers experiencing software-related issues may be referred to the appropriate third-party provider for additional assistance.
Nothing in this section eliminates Ourcade’s responsibility for hardware, integration, or features expressly promised as part of the customer’s purchase, or rights that cannot legally be waived.

3. Software Warranty Disclaimer

Ourcade does not provide a separate software warranty for gaming software developed or supplied by third-party providers.
Software updates, compatibility, game availability, and continued functionality may depend on the applicable provider.
Ourcade does not guarantee that every game included in a third-party game library will function with every arcade control configuration.
Game lists supplied by third-party providers may change, and individual games may have compatibility limitations.
These limitations do not eliminate applicable remedies where a product fails to meet specifications or features expressly promised by Ourcade.

4. Control Types and Game Compatibility

Customers acknowledge that certain games require specialized controls or peripherals to operate properly.
Depending on the selected gaming system, some games may require additional controllers, joysticks, trackballs, spinners, light guns, or other accessories.
Not all games are compatible with standard arcade controls.
Specialized controls and accessories are included only when identified in the customer’s order.
Compatibility limitations resulting from a customer’s selected and approved control configuration do not, by themselves, qualify an arcade for a voluntary return or refund.

5. Lifetime Software Support

Ourcade provides free lifetime software assistance through the support ticket system available on our website for supported arcade systems.
This assistance generally includes troubleshooting guidance, configuration questions, and help identifying appropriate third-party software support resources.
Lifetime software assistance does not constitute a lifetime hardware warranty or a guarantee that all software, games, or third-party services will remain compatible or available indefinitely.
Ourcade does not guarantee that third-party software providers will continue to offer updates, maintenance, or support.

6. Production Times and Order Queue

The standard estimated production time for a custom arcade machine is 6–8 weeks after order acceptance and finalization of all required customization details.
This timeframe applies to manufacturing and assembly only. It does not include freight transportation.
Actual production times may vary due to the number of orders already in our production queue, cabinet model and customization complexity, material and electronic component availability, artwork preparation and approval, supplier delays, and other circumstances affecting production.
Orders are generally processed on a first-in, first-out (FIFO) basis.
Ourcade makes reasonable efforts to provide customers with production updates and communicate significant changes to estimated completion times.
Production estimates are not guarantees of completion or delivery by a particular date.
Ourcade will comply with applicable requirements regarding shipment estimates, delay notifications, customer consent, and cancellation or refund rights.

7. Special Deadlines and Events

Customers requiring their arcade machine by a specific date, including birthdays, holidays, business openings, or other special events, must communicate that deadline before placing their order.
Requested deadlines are not guaranteed unless expressly accepted by Ourcade in writing before the order is placed.
Deadlines introduced after an order has been placed are considered requests only and may not be accommodated.
Customers should account for both estimated production time and any additional freight transit time when planning for special events.

8. Orders, Deposits, Payments, and Cancellations

Customers are responsible for reviewing their selected arcade model, gaming system, artwork, controls, colors, upgrades, and fulfillment arrangements before completing their purchase.
Because Ourcade machines are custom-built, order-specific materials and components may be purchased shortly after an order is accepted.
Cancellation eligibility, deposits, partial payments, and refunds are governed by our separate Return & Refund Policy.
Customers requesting cancellation before order-specific materials have been purchased and before production labor has begun are subject to the applicable 5% cancellation fee, calculated from the total order amount, subject to applicable law.
Once order-specific materials or components have been purchased, or production labor has begun, payments are generally non-refundable, subject to applicable law.
Any cancellation or refund rights required by applicable law will be honored.

9. Customer Pickup and Storage Fees

Customers selecting local pickup must arrange a confirmed pickup appointment with Ourcade.
Once Ourcade notifies the customer that their arcade is complete and available for pickup, the customer has 48 hours to collect the machine.
After the 48-hour period, a storage fee of $25 per day applies until the arcade is collected, unless another arrangement is approved in writing or applicable law requires otherwise.
Customers who anticipate difficulty arranging pickup should contact Ourcade promptly.
Arcade machines remaining uncollected for an extended period will be handled individually by Ourcade management.
Ourcade does not automatically resell an arcade or forfeit a customer’s deposit after 30 days.
Customers are responsible for inspecting their arcade before leaving the pickup location and reporting any visible damage or discrepancies.
Ourcade personnel will assist with loading. Customers must provide a suitable vehicle and appropriate straps, padding, and securing equipment.
Additional pickup, loading, and transportation procedures are provided in our Shipping & Delivery Policy.

10. Handcrafted Nature of Arcade Systems

Every Ourcade arcade machine is manufactured and assembled by hand.
Manual fabrication processes may result in minor variations in measurements, finishing, assembly, and vinyl application.
Reasonable cosmetic variations inherent to handcrafted manufacturing do not automatically constitute manufacturing defects.
However, substantial defects, damaged artwork, improperly installed components, or failure to meet agreed specifications remain subject to applicable warranty and consumer protections.

11. Customer Responsibility for Proper Use

Customers are responsible for using and maintaining their arcade machines in accordance with applicable operating, care, and safety instructions.
Improper handling, misuse, neglect, or unauthorized modifications may cause damage and create safety hazards.
Damage caused by these circumstances is not covered by Ourcade’s limited cabinet warranty.
Customers should discontinue use and contact Ourcade if they discover a condition that may present an electrical or mechanical safety risk.

12. Electrical and Environmental Requirements

Customers must ensure their arcade machine is connected to a suitable and stable electrical supply.
Customers should use properly rated electrical outlets and appropriate surge protection; avoid overloaded circuits and damaged electrical cords; keep the arcade away from moisture, excessive humidity, and extreme temperatures; operate it in a suitable indoor environment on a stable, level surface; and discontinue use if electrical damage, unusual heat, smoke, or other safety concerns are detected.
Ourcade is not responsible for damage caused by improper electrical connections, power surges, unsuitable environmental conditions, or customer misuse, except where applicable law requires otherwise.

13. Safety, Personal Injury, and Liability

Arcade machines may be heavy and difficult to move. Customers should use appropriate lifting assistance, equipment, and safe handling procedures during transportation, installation, and relocation.
Arcade machines must not be climbed on, excessively leaned against, tipped, or moved while in operation.
Children should be appropriately supervised when using arcade equipment, especially in public or commercial environments.
Customers must not operate arcade machines in an unstable or visibly unsafe condition.
Unauthorized modifications, improper repairs, negligent handling, or operation contrary to provided safety instructions may create a risk of injury or property damage.
To the extent permitted by applicable law, Ourcade Custom Arcades LLC is not responsible for injuries, losses, or property damage resulting from customer misuse, improper installation, unsafe transportation, unauthorized modifications, or failure to follow applicable safety instructions.
This provision does not exclude or limit liability arising from Ourcade’s own negligence, defective products, or other responsibilities that cannot legally be waived.

14. Warranty Coverage

Ourcade provides a 90-day limited warranty on cabinet materials and manufacturing workmanship, beginning on the date of delivery or customer pickup.
Electronic components are covered by their respective manufacturers’ warranties, where applicable.
Third-party gaming software is not covered by the limited cabinet warranty.
Warranty coverage, exclusions, claim procedures, and customer responsibilities are explained in our separate Warranty Policy.
Warranty terms applicable to an earlier purchase remain governed by the agreement in effect for that purchase and applicable law.

15. Freight Shipping and Delivery

Ourcade arranges freight transportation for arcade machines requiring shipment and purchases additional freight damage protection.
Customers are responsible for inspecting shipments at delivery and promptly reporting visible or concealed damage.
Customers should refuse delivery when visible freight damage is present and contact Ourcade immediately.
Concealed freight damage must be reported within 24 hours of the recorded delivery time to help preserve the ability to investigate and pursue freight protection claims.
Failure to meet this reporting period may affect freight claim recovery but does not automatically eliminate rights required by law.
Detailed shipping, inspection, damage-reporting, and delivery procedures are provided in our separate Shipping & Delivery Policy.

16. Customer Responsibilities and Order Accuracy

Customers are responsible for providing accurate contact, delivery, and order information.
Customers must review their selected arcade specifications and respond to reasonable requests for customization approval or clarification.
Any requested changes to an order after materials have been purchased or production has begun may result in additional charges or production delays.
Ourcade will communicate applicable charges for customer-requested changes before proceeding with those changes.

17. Return & Refund Policy

Due to the customized nature of Ourcade arcade machines, completed custom builds are not eligible for voluntary returns or refunds based solely on changes of mind or dissatisfaction with approved customization selections.
Order cancellations, deposits, partial payments, and refund eligibility are governed by our separate Return & Refund Policy.
Nothing in these Terms & Conditions eliminates rights or remedies required by applicable law.

18. Policy Exceptions

Exceptions to these Terms & Conditions must be expressly approved in writing by Ourcade management.
An approved exception applies only to the specific order or circumstances identified in the written approval.
Nothing in this agreement limits rights or remedies that cannot lawfully be waived.

19. Changes to Terms & Conditions

Ourcade reserves the right to revise these Terms & Conditions for future orders.
Updated terms will be published on our website with the applicable effective date.
Changes do not automatically alter the terms governing an existing purchase unless the parties validly agree otherwise or applicable law permits the change.

20. Acceptance of Terms

By placing an order and affirmatively accepting these Terms & Conditions during checkout, the customer acknowledges that they have been provided access to the applicable terms and policies governing their purchase.
These include the Terms & Conditions, Return & Refund Policy, Warranty Policy, and Shipping & Delivery Policy.
Acceptance is subject to applicable law.

21. Contact Information

For questions regarding these Terms & Conditions, custom orders, production timelines, software support, or customer responsibilities, please contact Ourcade Custom Arcades LLC.
Email: [email protected]
Website: https://ourcadecustomarcades.com

Terms And Conditions

Terms & Conditions