Lets Build A One Of A Kind Arcade!

Our custom series arcades provide an extensive range of options that go beyond what our Signature series offers. Dive into the designer’s chair and shape your very own personalized arcade experience today.

Customize Now

Virtual Pinball Machines

We specialize in creating personalized virtual pinball machines from scratch. You have complete control over the design, from the theme and colors to the components used in building it. Start building your own virtual pinball machine today.

Build One Today

Electronic Dart Boards

Introducing our user-friendly electronic dart boards, designed to be set up with ease. In addition to our collection of arcades and virtual pinball machines, we also provide these innovative dart boards.

Throw Now

Terms And Conditions

Disclosure and Agreement

By purchasing an arcade system from Ourcade Custom Arcades LLC (“Ourcade”), the customer enters into a legally binding agreement acknowledging and accepting the following terms and conditions. This agreement is enforceable under applicable laws and is intended to ensure clarity and mutual understanding between the customer and Ourcade regarding the purchase, delivery, and use of custom-made arcade systems. The customer’s agreement to these terms is a prerequisite to the completion of any transaction. Ourcade emphasizes the importance of reviewing these terms thoroughly, as they define the rights and responsibilities of both parties.

Key Terms and Definitions:

  • Arcade System: Refers to the custom-built gaming units designed and manufactured by Ourcade, which include both hardware components and pre-installed gaming software provided by third-party partners.

  • Third-Party Partners: External companies, such as Arcade-One and Retro Knight Gaming, responsible for developing and providing the software installed on the arcade systems sold by Ourcade.

  • Customer: The individual, business, or entity that has purchased or agreed to purchase an arcade system from Ourcade Custom Arcades LLC.

  • FIFO (First-In, First-Out): A queue-based order management method where orders are processed in the sequence they are received to ensure fair and timely completion.

  • Warranty: A limited-time guarantee provided by Ourcade for specific parts and defects in the arcade system, excluding software-related issues or damages caused by improper use.

  • Software: Pre-installed gaming applications from third-party partners, which are not developed, owned, or warrantied by Ourcade. These enable gameplay functionality on the arcade system.

  • Freight Insurance: Optional shipping insurance purchased by the customer to cover potential damages during transit. This is not included in standard shipping costs unless explicitly requested and paid for by the customer.

  • Handcrafted Process: The manual assembly of arcade systems, including cutting, drilling, painting, and applying vinyl. This process may result in minor imperfections that are inherent and do not impact system functionality.

  • Peripheral Components: Additional controllers, joysticks, or accessories that may be required for certain games but are not included unless specified at the time of purchase.

  • Completion Time: The estimated timeframe, typically 6-8 weeks, for building and preparing the arcade system for delivery or pickup. This timeline may be affected by order volume.

  • Liability Disclaimer: A clause that absolves Ourcade from responsibility for any injuries, damages, or losses caused by the use or misuse of the arcade system.

  • Software Support: Guidance provided by Ourcade for resolving software-related issues through its ticketing system, limited to assistance and not extending to warranty.

  • Deposit: A non-refundable payment made to initiate the production of a custom arcade system, subject to specified conditions for refund eligibility.

  • Storage Fees: Charges incurred when a customer fails to pick up a completed arcade system within the designated timeframe.

  • Electrical Requirements: Specifications for the safe and proper operation of the arcade system, including power supply and surge protection requirements.

  • Freight Damage: Physical harm occurring during the shipping process, for which Ourcade is not responsible unless freight insurance has been purchased.

  • Game List: The list of games included with the arcade system. Accuracy and functionality of all games are not guaranteed.

  1. Third-Party Software and Gaming Systems:

    • The arcade system purchased from Ourcade includes gaming software provided by one of Ourcade’s trusted partners: Arcade-One or Retro Knight Gaming (“Third-Party Partners”).

    • Ourcade acts solely as the manufacturer and assembler of the arcade system hardware and does not develop, own, or provide warranties for the software installed by Third-Party Partners.

    • The customer acknowledges that all inquiries, issues, or concerns related to the software, including but not limited to performance, compatibility, or functionality, should be directed to the applicable Third-Party Partner.

  2. Software Warranty Disclaimer:

    • Ourcade does not provide any guarantees, warranties, or assurances (express or implied) regarding the software installed on the arcade systems, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

    • Any software-related issues or disputes are solely between the customer and the respective Third-Party Partner.

    • Ourcade is not responsible for any games that may not work or for the accuracy of the game list provided with the arcade system.

  3. Control Type and Component Restrictions:

    • The customer understands that certain games within the software may require additional controllers, peripherals, or components to function properly.

    • Compatibility limitations or restrictions may arise based on the arcade system’s control type. These limitations are considered normal and are not grounds for a refund or replacement of the arcade system.

  4. Deposits and Payments:

    • All deposits and payments are final and non-refundable once materials and electronics are purchased to build the arcade.

    • Due to the custom nature of these systems, orders cannot be refunded after the ordering or building process has commenced, with the exception of refund requests made before materials, electronics, or time have been dedicated to the build.

  5. Pickup:

    • All arcade systems are built on a per-order basis, and pickup is required within 48 hours of completion.

    • A storage fee of $25.00 per day will apply for delays in pickup beyond 48 hours. If storage fees accumulate for 30 days or more, the unit will be sold, and the deposit forfeited unless financial complications are communicated.

    • Any issues with the unit must be addressed at the time of pickup. Once the unit leaves Ourcade’s possession, all sales are final.

  6. Completion Time:

    • Normal completion time for arcade systems is 6-8 weeks after the order is placed. Completion times may vary based on the number of orders in the queue.

    • Orders are completed on a first-in, first-out (FIFO) basis. Orders are not eligible for refunds due to extended wait times.

    • Upon completion, arrangements for pickup or delivery will be made. Delivery times will be coordinated in advance if delivery service is purchased.

  7. Warranty:

    • Ourcade offers a 90-day limited warranty on parts and defects and a 30-day limited warranty on video displays.

    • Warranty excludes software-related issues. However, Ourcade provides free lifetime software support for issues using the ticket system available on the website.

  8. Handcrafted Nature of Systems:

    • All arcade systems are built by hand, with every step of the process performed manually, including cutting, drilling, and vinyl application.

    • Minor imperfections may occur due to the handcrafted nature of the systems. These imperfections do not constitute grounds for refunds or replacements.

  9. Customer Responsibility for Proper Use:

    • The customer is responsible for ensuring proper handling and operation of the arcade system.

    • Damage caused by misuse, improper installation, or unauthorized modifications voids any warranties provided by Ourcade.

    • Customers are advised to follow all setup and care instructions provided by Ourcade.

  10. Electrical and Environmental Requirements:

  • Customers must ensure the arcade system is connected to a stable power source with appropriate voltage and surge protection.

  • Ourcade is not responsible for damage caused by electrical issues, power surges, or environmental factors such as humidity or extreme temperatures.

  1. Liability Disclaimer:

  • Ourcade is not liable for any injuries, damages, or losses resulting from the use or misuse of the arcade system.

  • Customers are advised to supervise the use of arcade systems, especially when used by children or in public settings.

  1. Freight and Shipping:

  • Ourcade is not responsible for damages that occur during shipping or freight transit.

  • It is the customer’s responsibility to opt in and pay for additional shipping insurance to cover potential damages.

  • Any claims for freight damage must be made directly with the shipping carrier by the customer.

  1. Binding Agreement:

  • By completing a purchase with Ourcade, the customer agrees to the terms outlined in this disclosure.

  • This agreement is legally binding and enforceable under applicable laws.

  1. Acceptance of Terms:

  • The customer confirms that they have read, understood, and agreed to the terms of this disclosure prior to completing their purchase.

  • The customer further acknowledges that they accept full responsibility for understanding the limitations and restrictions associated with the purchased arcade system, including third-party software and hardware compatibility requirements.

  1. Modification of Terms:

  • Ourcade reserves the right to modify, update, or change this disclosure and agreement at any time without prior notice or consent from the customer.

  • Any changes to this agreement will be posted and will become legally binding upon their stated effective date.

Effective Date: This disclosure and agreement shall take effect immediately upon purchase.

Revision: 1

For any additional questions or concerns, please contact Ourcade Custom Arcades LLC directly at OurcadeCustomArcades@gmail.com.